Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Storesy. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand how we process and ship your purchases.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly longer. We appreciate your patience and understanding.
Shipping Times
Estimated delivery times may vary depending on your location and product availability.
Typical Delivery Estimates:
- India: 5–12 business days
- International Orders: 7–20 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.
From time to time, Storesy may offer free shipping promotions on eligible products or orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number (when available) via email or your preferred contact method.
Tracking information may take up to 48 hours to update after shipment.
Delays and Exceptions
While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including:
- Weather conditions
- Customs clearance procedures
- Carrier delays
- High seasonal demand
- Public holidays
- Incorrect shipping information provided by the customer
Storesy is not responsible for shipping delays caused by these circumstances.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address is provided and the order has already been shipped, Storesy cannot guarantee redelivery or reimbursement.
Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, please:
- Check with household members, neighbors, or your local delivery office.
- Contact the shipping carrier directly.
- Reach out to our support team for assistance.
Storesy will work with the carrier to investigate the issue but cannot guarantee compensation for packages marked as delivered by the carrier.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees may be charged by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the packaging and product so we can assist you promptly.
Contact Us
If you have any questions regarding shipping, delivery times, or order tracking, please contact us through our Contact Us page.
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