Returns & Refund Policy

Last Updated: June 2026

At Storesy, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please read our Returns & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

You may be eligible for a return if:

• The item arrives damaged, defective, or incorrect.
• The item is significantly different from its description.
• The return request is submitted within 7 days of delivery.
• The item is unused, in its original condition, and in its original packaging (where applicable).

To initiate a return, customers may be required to provide photos or videos showing the issue with the product.

2. Non-Returnable Items

The following items may not be eligible for return:

• Personal care and hygiene products
• Intimate or sanitary goods
• Perishable items
• Gift cards
• Digital products or downloadable content
• Clearance or final-sale items

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos of the issue.

Once verified, we may offer:

• A replacement item
• A partial refund
• A full refund

The resolution offered will depend on the nature of the issue.

4. Refund Process

Once your refund request is approved:

• Refunds will be processed to the original payment method.
• Processing times may vary depending on your payment provider.
• Refunds typically appear within 5–10 business days after approval.

5. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been dispatched, it may no longer be eligible for cancellation and must follow the standard return process.

6. Shipping Costs

• If the return is due to our error (wrong, damaged, or defective item), return shipping costs may be covered by Storesy.
• For other eligible returns, customers may be responsible for return shipping costs unless otherwise stated.

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us. We will work with the shipping carrier to investigate and determine an appropriate resolution.

8. Fraud Prevention

Storesy reserves the right to deny refund or return requests that appear fraudulent, abusive, or inconsistent with this policy.

9. Contact Us

If you need assistance regarding a return, refund, or order issue, please contact our support team through the Contact Us page.

We are committed to resolving customer concerns fairly and promptly.

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